Refund policy

Last updated: September 26, 2026

Return window
You may return eligible items within 30 days of delivery. This includes change of mind returns: if you simply don't want the item, you can return it as long as it meets the conditions below.

Condition of returned items
To be eligible for a return, items must be unused, unwashed, and in their original packaging, with any tags and accessories included. We may refuse or partially refund returns that arrive used, damaged by the customer, or incomplete.
The following cannot be returned: gift cards, and items marked as final sale at the time of purchase.

How to start a return
1. Email us at xheedley@gmail.com within 30 days of delivery with your order number and the item(s) you want to return.
2. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.
3. Pack the item securely in its original packaging and send it using a tracked shipping service.

Return shipping costs
For change of mind returns, the customer pays the return shipping cost. We recommend a tracked service, as we can't be responsible for returns lost in transit.
For damaged, defective, or incorrect items, Veydo covers the cost (see below).

Original shipping charges
Standard shipping is free on every order. If you paid for express insured shipping, that fee is not refundable on change of mind returns. It is refunded if the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. Once confirmed, we'll send a free replacement or issue a full refund, including any shipping you paid, at your choice. You won't pay any return shipping in these cases, and in many cases we won't need the item sent back.

Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take a further 5 to 10 business days for the refund to appear on your statement.

Exchanges
If you'd like a different item or color, the fastest way is to return the original item for a refund and place a new order.

Cancellations
You can cancel your order within 12 hours of placing it, as long as it hasn't been dispatched, for a full refund.

Contact
Questions about returns? Email support.veydo@gmail.com or call +1 469-203-5497.
Veydo, 97 Shelbys Run, San Antonio, TX 78251, United States