Shipping policy

Last updated: September 26, 2026

Order processing
All orders are processed and dispatched within 1 to 2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. During peak seasons, processing may take an extra day. If that happens, we'll email you.
You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships.

Delivery times
These are estimates, not guarantees. Delivery times can be affected by customs processing, local courier delays, weather, and holiday periods. Orders arrive in 7 to 15 business days in total: 1 to 2 business days to process, then 6 to 13 business days in transit.

Shipping rates
Standard shipping is free on every order.
Express insured shipping is available at checkout for $4.99.
Shipping options and their cost are always shown at checkout before you pay. There are no hidden fees added afterwards.

Order tracking
Once your order ships, we'll email you a tracking number and a link to follow your parcel. Tracking can take 2 to 5 business days to become active after dispatch. If your tracking hasn't updated within 7 business days, contact us and we'll investigate.

Customs, duties and taxes
For orders shipped outside the United States, any customs fees, import duties, or taxes charged by the destination country are set by the local customs authority and are the customer's responsibility.

Multiple item orders
If you order more than one item, they may ship separately and arrive on different days. Each parcel will have its own tracking number.

Incorrect addresses
Please double check your shipping address at checkout. We can only change an address before an order is dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange redelivery. Additional shipping costs may apply.

Lost or delayed parcels
If your order hasn't arrived within 20 business days of dispatch, email us and we'll open an investigation with the carrier. If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund, your choice.

Damaged or incorrect items
If your item arrives damaged, defective, or is not the item you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund at no cost to you. See our Return and Refund Policy for details.

Order changes and cancellations
You can cancel or change your order within 12 hours of placing it, as long as it hasn't been dispatched.

Contact
Questions about shipping? Email support.veydo@gmail.com or call +1 469-203-5497.